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Building the future of engagement for staff globally
eDays, a leading absence management platform, reduces admin time and streamlines reporting, scheduling, and compliance processes. However, the eDays team felt that their own methods were due for an evolution. Since COVID pushed the widespread adoption of WFH, hybrid roles, and flex work, eDays had to adjust its platform accordingly to complement the new landscape, aiming to become a more personalised and dynamic service.
N4 came on board and, together with eDays, created a comprehensive, flexible, and intuitive native iOS and Android app. Our approach had to be extremely agile to ensure the results harmonised with their existing desktop experience, while simultaneously meeting their goal of elevating the platform.
Details
Backend capability, customer-centric simplicity
Remote capabilities expanded workforce opportunities, but with that came the increased complexities of managing staff in different time zones, adhering to local regulations, and observing unique holidays. We wanted to deliver a simple, intuitive platform that would address these challenges.
As eDays is a globally utilised platform, our greatest challenge was ensuring minimal disruption to the well-established user experience. This meant identifying and addressing the myriad of possible user pathways which required dynamic collaboration between N4’s backend and frontend teams.
Transitional solutions that exceed expectations
Seamless change management played a vital role, so N4 worked closely with eDays to understand the gaps in their current service and how to provide optimal solutions within their existing business and for their customers.
Gaining foresight to enhance the present
Before diving into technical requirements and existing product limitations, we dedicated our time to learning about eDays’ goals and vision for the future directly from their product team.
Iterative design and user testing
We reached a point in development where we felt a simpler and more intuitive experience had been achieved. Having met the brand and accessibility requirements, we took the core experience and transformed it into a functional prototype that we then tested amongst a group of existing eDays customers. After considering their feedback and making applicable changes, we felt a collective sense of confidence in taking the design from prototype to final state.
words
“N4 were engaging, strategic and also extremely diligent at delivering our Apps from concept to app store.”
Chris Moseley
CoFounder & CTO, eDays
, N4
“We became a true partner with Edays, and just collaborated with the entire team to get stuff done. It was a great example of pure agile delivery.”
Andrew Jackson
Andrew Jackson
Head of Engineering
, N4