Role Overview
Are you a strategic thinker who loves building long-term client relationships? We’re looking for a Senior Digital Success Manager to join our team and take the lead on N4+ client partnerships. You’ll combine strategy, communication, and project management to keep clients engaged, growing, and excited about what’s next.
You’ll be the go-to partner for our top-tier clients, ensuring their evolving business needs are met through continuous digital innovation, strong collaboration, and forward-thinking recommendations. You’re not just managing tasks—you’re driving strategic value and deepening client partnerships.
Who You Are
- Proven experience as an Account Manager or Client Success Manager in a fast-paced agency environment, ideally with a focus on web design and development projects.
- Familiarity with Webflow is highly preferred; experience managing Webflow projects is a big plus.
- Strong organisational and time management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to problem-solve creatively and efficiently, and adapt quickly to shifting priorities or client needs.
- Experience collaborating with cross-functional teams, including design, development, and marketing.
- Highly detail-oriented, with a strong focus on delivering high-quality work that aligns with client goals and expectations.
who you are
- 3+ years of experience in a digital or creative agency, including 2+ years in a senior account or project management role.
- Proven track record managing long-term retainer clients or ongoing partnerships, consistently meeting deadlines and staying within budget.
- Strong communication and interpersonal skills, with the ability to build trust, manage stakeholders, and drive client satisfaction.
- Strategic and consultative mindset, capable of turning client goals into actionable digital strategies
- Highly collaborative but also self-motivated—comfortable owning responsibilities and driving initiatives independently.
- Exceptionally organised, detail-oriented, and able to manage multiple priorities without dropping the ball.
- Thrive in fast-paced, high-pressure environments while maintaining quality and clarity.
- Confident using tools like Webflow, Slack, Figma, and project management platforms/software.
- A passion for digital, design, and helping clients grow through impactful experiences.
- Experience in web design & development agencies
- Familiarity with CMS platforms (Webflow)
- Digital strategy or CRO experience
- Understanding of CRO, SEO, or digital performance metrics
what you'll be doing
- Own and lead strategic client relationships for N4+ retainer accounts, acting as their trusted partner and primary point of contact.
- Drive client retention and growth by identifying upsell opportunities, optimizing delivery, and proactively recommending solutions that align with business goals.
- Translate client goals into actionable digital strategies, collaborating with designers, developers, and content creators to ensure timely, on-budget, high-quality execution.
- Lead roadmap planning and performance tracking, keeping initiatives aligned with client priorities and business objectives.
- Facilitate regular status meetings with clients and internal teams to track progress, manage expectations, and adjust plans as needed.
- Define and manage scopes, goals, and deliverables, while identifying risks early and resolving issues proactively.
- Ensure exceptional client experience through clear communication, aligned expectations, and consistent value delivery—keeping clients informed, supported, and excited about what’s next.
frequently asked questions
Outside of the expected time off, sick leave, and pension contributions we also offer:
- Remote and flexible working
- Bonuses and comission
- Educational funds
- Home office allowances
- Financial planning
- Regular social events
- Annual retreats
Any plenty more!
While we are typically quite flexible in our approach, our process looks a little something like:
- Introductions: After submitting your application for an open position, we will get to know you through an introductory coffee or video call.
- Studio day: We want to experience a day of working with you. This stage is an opportunity to exercise your expertise and meet the team.
- Final interview: The final interview is all eyes on you. We invite you to express yourself and convince us there’s no better person for the job.
While we have physical locations across New Zealand and London, we welcome remote and hybrid working arrangements. In fact, if you are working remotely you can enjoy an allowance of $150 per month for remote work expenses, like a coworking membership, coffee, or internet bills. Yes, it can stretch to cover your Spotify subscription.
Planning for your future is important. To help you make smart moves, we offer a range of financial literacy services, from workshops and presentations to one-on-one advice.
We invest heavily into our work environments to create comfortable and inspiring spaces that empowers us to do our best work. So yes, expect speciality coffee, a snack bar, an actual bar, and a respectable record collection.